ON-LINE COURT BOOKING SYSTEM 
Frequently Asked QuestionS

Since we created the On-Line booking system in April 2007, many Goodlife Members have asked questions of the Squash Booking system that we thought might be useful to capture,
following is a non-exhaustive list of those we remember having answered. 
(I have also recently added answers to some other general questions at our members request)
Last updated 19 October 2011
Question 1 Why when I enter my court booking does it sometimes disappear? .
Question 2 Can I bring a guest into the club to play squash?           .
Question 3 Why are there both Red and Black "Book" hyperlinks?   .
Question 4 Why don't I see the automated emails that are generated by the booking system?   .
Question 5 Can I play squash at Queensview even though I am a member of another Goodlife club?       

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Question 6 How can I book lessons at Goodlife squash club?   .
Question 7 I am a new member how can I find a partner to play with?   .
Question 8 Why can't I book for longer that the 40 minutes sessions?   .
Question 9 Can I play with my child at the Goodlife Squash facility?      

<= New

Question 10 Where can I find instructions on how to use the booking system?  

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Question 11 Can I book a court to do solo practices or drills?   <= New
Question 12 How can I sign my child up for lessons?  .
Question 13 What does PUBLIC PC mean on the Logon page?  <= see also Q.36 .
Question 14 I play squash at a number of Goodlife facilities, do I need to get booking privileges at them all?  .
Question 15 Do I have to have my own equipment to play squash at Queensview?   .
Question 16 When a court is damaged what happens to my reservation?  .
Question 17 I have a pair of shoes advertised as NON-MARKING yet I was told I cannot use them on the squash court why?

<= New

Question 18 How much time is allowed if one or both of the players do not turn up for a booking?  .
Question 19 Is there an additional fee for getting a squash membership at the Goodlife-Queensview club? .
Question 20 Sometimes the system tells me courts are all booked yet when I am in the club I find courts not being used. What can be done to ensure reservations are kept?  .
Question 21 Are eye guards mandatory for playing on the Goodlife courts? 

<= New

Question 22 If I am a Goodlife member from a Goodlife club other than Queensview, can I participate in the squash programs?  <= New
Question 23 I see that there are many different balls used in squash .. which one should I be using? 

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Question 24 Why is it necessary to show my membership card every time I enter the club when the person on the front desk knows me? 

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Question 25 I was told that I could use my membership in Goodlife at any club, yet I do not see any in Quebec why?     

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Question 26 If I have a trial membership can I play squash and book courts?     

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Question 27 My username provided by GigaSports is too difficult to remember can I change it?    

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Question 28 I am new to squash can I rent a racquet before I purchase one?     

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Question 29 I have had a squash booking account and have been using it but it has suddenly disappeared ... why?     

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Question 30 I have received my username and password but the booking system tells me I am not authorized to book a court! What is happening?     

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Question 31 What is to prevent members from using my name to book courts for non-members or members without booking privileges?     

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Question 32 Why do I sometimes see an old version of the Club leagues?     

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Question 33 Why do I have to ask for my account details manually when I first set up my account?     

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Question 34 Sometimes when I book a court and get a confirmation email I find the booking has disappeared why?     

Question 35 I also play squash in other Goodlife clubs does my booking account work there too?      

Question 36 Why has the AUTOLOGON feature stopped working on the clubs computer? It used to take me directly into the court booking page.      

Question 37 Why must I answer a question before I can access the booking account?     

<= New

Question 38 Why does my booking account periodically lockup so that I cannot access it?     

<= Updated

Question 39 ..... Your next question ???.... ..

Click HERE to download the latest Goodlife Squash policy and Members etiquette recommendations

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If you have other questions you would like to see posted here contact Keith at keith_f@bellnet.ca 

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